Change Management on IT projects – 1. analysis of the current situation, 2. definition of the action plan, 3. communication, training and documentation phase, 4. collect and analysis of the end-users' feedback and then 5. adaptation of the targeted contents.

Communication – Written : content was added or updated on 9 Web and Intranet sites, around 30 newsletters and articles were written / oral: dozens of presentations were delivered to end-users: engineers, managers, sales representatives, technicians and workers.

Documentation – Dozens of documents were designed and published, among them: end-user documents like quick start and technical guides, mementos, FAQ as well as marketing and communication documents like brochures and articles.

Training – e-Learning : Pedagogical modules were designed and published on the managed LMS / On Information Management methods: Nearly 150 managers, software engineers, marketing and administration representatives were trained on Information Mapping, Mind Mapping and Single Source Publishing methods and software / within industries: nearly 450 engineers, workers and managers were trained on proprietary applications in metal recycling, pharmaceutical and welding sectors, as well as on SAP module / on SAP: nearly 200 engineers, technicians and managers were trained and supported on SAP navigation and/or MM and PM modules.

CMS (Content Management System) – Direct2Web, TeamSite and Cont’n’Shop.

e-Learning – QuestionMark and Saba (LMS: Learning Management System).

ERP (Enterprise Resource Planning) – SAP: notions on BW, FI-CO, MM and PM modules.

Multimedia – Captivate, Doc-To-Help, Dreamweaver, FrameMaker, FrontPage, Perception, PowerPoint, Quark Xpress, RoboHelp, ViewletBuilder, Word and Visio.

Mind Mapping – Mind Manager and Thinkgraph.

Office – Microsoft Office, Open Office as well as Evolution and Lotus Notes.

Proprietary Applications – Metal recycling software, automotive welding software and workflow management software for pharmaceutical and military documents.

Ticketing – SecuTix.

Windows 98, 2000, XP – Linux: Ubuntu distribution (Debian).
Basic knowledge of HTML, DHTML, JavaScript, SQL, Visual Basic and XML.

English: proficient – Nearly 300 people were supported; marketing, technical documents and training materials were designed and published; presentations and awareness sessions were performed.

French: mother tongue – Nearly 450 people were supported; marketing, technical documents and training materials were designed and published; presentations and awareness sessions were performed.

Spanish: operationnal for technical training – Approximately 50 people were supported.

Chemicals industry – Design and support both end-user documentation and training activities on the global SAP project of the group, internal consultant for a client project, member of the Change team.

Manufacturing – Communication, training and documentation services to support change management plans on SAP PM and a proprietary application. Management of the technical aspects of the implementation and change management plans.

Software Publishing – Communication, training and documentation services for technology frameworks as products and projects in the ticketing and authentication sectors / Internal awareness sessions on information management.

Manufacturing – Collaboration to author and publish two self-learning sites on SAP modules (BW and FI-CO) as well as to add content to an Intranet site / Help Desk: Calls’ identification and assignment of support requests during the implementation of SAP.

Administration – Swiss town: web site / Train the trainer’s coaching on new French administrative framework for a client of Studec / School & University – School of the Paris Chamber of Commerce & Industry: training technical writers / Manufacturing – Change Management activities on proprietary applications for Sanofi-Aventis, PSA Peugeot–Citroën and a Unilog’s client –Documentation management on a SAP project for Gaz de France / Military – Support content management on a NATO portal (IETM).

Financial Services – Design an on-line help and its related sales scenarios / e-Learning – Design pedagogical content and administration of the French platform / Automotive – PSA Peugeot Citroën: Training and documentation on a proprietary application.

Software Publishing – Design and management of the documentation published in English and French for ISO–Sales, SFA & CRM software: user manual, administration and installation guides, memento, FAQ and knowledge base.

Information Design and Communication Design for Technical Writing purposes.

Master’s Degree in Biochemistry – Universities of Le Havre and Paris 7

Internship: research assistant for 6 months in Sweden (Erasmus Program).

Professional Memberships – STC: Society for Technical Communication and CRT: Conseil des Rédacteurs Techniques.

Professional Interests – Cognitive sciences, information architecture and design, technical communication, writing and open source software.

Personal Interests – Walking in the Jura mountains , snorkeling in clean warm waters as well as traveling, cooking, reading and … learning more.