Vincent Bertin
Training & Change Management on IT projects

curriculum vitae in Word format of Vincent Bertin: Project Manager and Team Leader
curriculum vitae in PDF format of Vincent Bertin involved in Training and Change Management on IT projects
diploma and testimonials of Vincent Bertin
French CV of Vincent Bertin
Vincent Bertin LinkedIn's Page
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Summary

  • Current position: Team leader of 5 technical trainers in Switzerland
  • Core business: Training, technical communication and change management activities in ERP projects and industrial software
  • Profile: Mobile, interested in new technology, proficient in English and French, Spanish speaker and writer and German learner

Few figures

  • 10 years of experience in IT projects, including 4 SAP projects and 3 industrial software projects
  • 1200 people trained online and on site, in Europe and Americas
  • 9 Websites, around 30 newsletters, more than 100 technical guides, marketing documents and training materials
  Professional Experience
Since August 2009
Training Team Leader for SICPA (www.sicpa.com)

Security Inks and Systems – Lead and motivate a team of 5 technical trainers for the Customer Service & Operation department. On SICPA Track and Trace projects: analyse training needs, design and deliver training modules, schedule training sessions, promote the Train-the-Trainer approach, validate and follow-up the customized user training sessions. Report monthly activity to Training Manager with KPI and metrics.

January 2008 - July 2009
(19 months)
Training Specialist for SICPA (www.sicpa.com)

Security Inks and Systems –Change Management team member in charge of designing and supporting both end-users’ documentation and training programs on the global SAP project. Internal consultant for public and private main accounts on SICPA Track and Trace projects.

July 2007 – December 2007 (6 months)
Change Management Consultant - Freelance for Unilog-Logica (www.logica.com)

Automotive Industry – Communication, training and documentation services to support change management plans on SAP PM and a proprietary enterprise portal framework dedicated to maintenance of equipments.

August 2006 – June 2007 (11 months)
Technical Communication Manager for ELCA (www.elca.ch)

Software Publishing – Communication, training and documentation services for technology frameworks as products and projects in the ticketing and authentication sectors / Internal awareness sessions on information management.

August 2005 – July 2006 (12 months)
e-Learning & Communication Consultant for b-i (www.b-i.com)

Manufacturing – Designing and publishing two self-learning sites on SAP modules (BW and FI-CO) and adding training content on the Intranet site / Help Desk: Calls’ identification and assignment of support requests during the implementation of SAP.

February 2003 – July 2005 (30 months)
Consultant, Trainer & Writer, Freelance

Administration – Swiss town: web site / Train the trainer’s coaching on new French administrative framework for a client of Studec / School & University – School of the Paris Chamber of Commerce & Industry: training technical writers / Manufacturing – Change Management activities on proprietary applications for Sanofi-Aventis, PSA Peugeot–Citroën and a Unilog’s client –Documentation management on a SAP project for Gaz de France / Military – Support content management on a NATO portal (IETM).

June 2001 – November 2002 (18 months)
Consultant & Trainer for Unilog-Logica (www.logica.com)

Financial Services – Design an on-line help and its related sales scenarios / e-Learning – Design pedagogical content and administration of the French platform / Automotive Industry – PSA Peugeot Citroën: Training and documentation on a proprietary software application.

October 1999 – May 2001 (20 months)
Documentation Manager for a start-up (www.coheris.com)

Software Publishing – Designing and management of the documentation published in English and French for ISO–Sales, SFA & CRM software: user manual, administration and installation guides, handbooks, FAQ and knowledge base.

  Profile
 
Since 2002: continuing education
 
1998 - 1999
 
1993 - 1998
Education
Information Mapping – To deliver structured information matching the needs of each user profile. Certified in 2005 by Information Mapping France.
Mind Mapping – To visualize key information at a glance. Certified in 2002 by FLB Consultants.
Technical Writing – Paris Chamber of Commerce & Industry (Advancia)

Information Design and Communication Design for Technical Writing purposes.

Master’s Degree in Biochemistry – Universities of Le Havre and Paris 7

Internship: research assistant for 6 months in Sweden - Erasmus Program.

IT skills (advanced *)

CMS (Content Management System) – Direct2Web, TeamSite and Cont’n’Shop.

e-Learning – QuestionMark and Saba (LMS: Learning Management System).

ERP (Enterprise Resource Planning) – SAP: notions on BW, FI-CO, MM and PM modules.

Information Portal – SharePoint*

Multimedia – Captivate, Doc-To-Help*,Dreamweaver*, FrameMaker, FrontPage, Info Pak*, Perception, MS PowerPoint*, Quark Xpress, RoboHelp*, ViewletBuilder*, MS Word* and Visio

Mind Mapping – Mind Manager* and Thinkgraph

Project Management – MS Excel* and MS Project

Proprietary Applications Metal recycling software*, automotive welding software* and workflow management software* for pharmaceutical and military documents

Ticketing – SecuTix*.

Track and Trace – SICPATRACE*

Spoken languages

English: proficient – Nearly 500 people supported; marketing, technical documents and training materials designed and published; presentations and awareness sessions run.

French: mother tongue – Nearly 650 people supported; marketing, technical documents and training materials designed and published; presentations and awareness sessions run.

German: learner since April 2009.

Spanish: operationnal for technical training – Approximately 50 people supported.

Get more

Nationality – French

Work in Switzerland – Work Permit: “G” until August 01, 2011

Date of Birth – October 9, 1974

Vincent Bertin LinkedIn's Page
Last update: February 07, 2010 - version 5.2.0