Security Inks and Systems – Lead and motivate a team of 5 technical trainers for the Customer Service & Operation department. On SICPA Track and Trace projects: analyse training needs, design and deliver training modules, schedule training sessions, promote the Train-the-Trainer approach, validate and follow-up the customized user training sessions. Report monthly activity to Training Manager with KPI and metrics.

Security Inks and Systems –Change Management team member in charge of designing and supporting both end-users’ documentation and training programs on the global SAP project. Internal consultant for public and private main accounts on SICPA Track and Trace projects.

Automotive Industry – Communication, training and documentation services to support change management plans on SAP PM and a proprietary enterprise portal framework dedicated to maintenance of equipments.

Software Publishing – Communication, training and documentation services for technology frameworks as products and projects in the ticketing and authentication sectors / Internal awareness sessions on information management.

Manufacturing – Designing and publishing two self-learning sites on SAP modules (BW and FI-CO) and adding training content on the Intranet site / Help Desk: Calls’ identification and assignment of support requests during the implementation of SAP.

Administration – Swiss town: web site / Train the trainer’s coaching on new French administrative framework for a client of Studec / School & University – School of the Paris Chamber of Commerce & Industry: training technical writers / Manufacturing – Change Management activities on proprietary applications for Sanofi-Aventis, PSA Peugeot–Citroën and a Unilog’s client –Documentation management on a SAP project for Gaz de France / Military – Support content management on a NATO portal (IETM).

Financial Services – Design an on-line help and its related sales scenarios / e-Learning – Design pedagogical content and administration of the French platform / Automotive Industry – PSA Peugeot Citroën: Training and documentation on a proprietary software application.

Software Publishing – Designing and management of the documentation published in English and French for ISO–Sales, SFA & CRM software: user manual, administration and installation guides, handbooks, FAQ and knowledge base.

Information Design and Communication Design for Technical Writing purposes.

Master’s Degree in Biochemistry – Universities of Le Havre and Paris 7

Internship: research assistant for 6 months in Sweden - Erasmus Program.

CMS (Content Management System) – Direct2Web, TeamSite and Cont’n’Shop.

e-Learning – QuestionMark and Saba (LMS: Learning Management System).

ERP (Enterprise Resource Planning) – SAP: notions on BW, FI-CO, MM and PM modules.

Information Portal – SharePoint*

Multimedia – Captivate, Doc-To-Help*,Dreamweaver*, FrameMaker, FrontPage, Info Pak*, Perception, MS PowerPoint*, Quark Xpress, RoboHelp*, ViewletBuilder*, MS Word* and Visio

Mind Mapping – Mind Manager* and Thinkgraph

Project Management – MS Excel* and MS Project

Proprietary Applications – Metal recycling software*, automotive welding software* and workflow management software* for pharmaceutical and military documents

Ticketing – SecuTix*.

Track and Trace – SICPATRACE*

English: proficient – Nearly 500 people supported; marketing, technical documents and training materials designed and published; presentations and awareness sessions run.

French: mother tongue – Nearly 650 people supported; marketing, technical documents and training materials designed and published; presentations and awareness sessions run.

German: learner since April 2009.

Spanish: operationnal for technical training – Approximately 50 people supported.

Nationality – French

Work in Switzerland – Work Permit: “G” until August 01, 2011

Date of Birth – October 9, 1974