Change Management on IT projects – Standard action plan to provide a tailored answer: analysis of the current situation, definition of the action plan, implementation of the communication, training and documentation modules, collect and analysis of the end-users' feedback and then adaptation of the targeted contents.

Communication – Written: content was added or updated on 9 Web and Intranet sites, around 30 newsletters and articles were written; oral: dozens of presentations were delivered to end-users: engineers, managers, sales representatives, technicians and workers.

Training within industries – 450 engineers, workers and managers were trained on proprietary applications in metal recycling, pharmaceutical and welding sectors, as well as on SAP modules.
Training on Information Management methods – 150 managers, software engineers, marketing and administration representatives were trained on Information Mapping, Mind Mapping and Single Source Publishing methods and software.
e-Learning – Pedagogical modules were designed and published on the managed LMS.

Documentation Management – Dozens of documents were designed and published, among them: end-user documents like quick start and technical guides, mementos, FAQ as well as marketing and communication documents like brochures and articles.

CMS (Content Management System) – Direct2Web, TeamSite and Cont’n’Shop.

e-Learning – QuestionMark and Saba (LMS: Learning Management System).

ERP (Enterprise Resource Planning) – SAP: modules BW, FI-CO and PM / SFA & CRM: ISO-Sales / Military: a portal (IETM) dedicated to maintenance.

Multimedia – Captivate, Doc-To-Help, Dreamweaver, FrameMaker, FrontPage, Perception, PowerPoint, Quark Xpress, RoboHelp, ViewletBuilder, Word and Visio.

Mind Mapping – Mind Manager and Thinkgraph.

Office – Microsoft Office, Open Office as well as Evolution and Lotus Notes.

Proprietary Applications – Metal recycling software, workflow management software (on Documentum) designed for the pharmaceutical industry and welding software (on Oracle) designed for the automotive industry.

Ticketing – SecuTix.

Windows 98, 2000, XP – Linux: Ubuntu distribution (Debian).
Basic knowledge of HTML, DHTML, JavaScript, SQL, Visual Basic and XML.

English: proficient – Nearly 200 people were supported; marketing, technical documents and training materials were designed and published; presentations and awareness sessions were performed.

French: mother tongue – Nearly 350 people were supported; marketing, technical documents and training materials were designed and published; presentations and awareness sessions were performed.

Spanish: operationnal for technical training – Approximately 50 people were supported.

Chemicals industry – Design and support training activities on the global SAP project of the group. As member of the Change team, I am dedicated to author templates, schedule sessions, train trainers, track deliverables and co-validate end-user documentation and training material in partnership with business leads.

Manufacturing – Communication, training and documentation services to support change management plans on SAP PM and a proprietary application. Management of the technical aspects of the implementation and change management plans.

Software Publishing – Communication, training and documentation services for technology frameworks as products and projects in the ticketing and authentication sectors. Information Management – Awareness to bring into focus that design and usability of information are key components for software development, sales and marketing activities.

Manufacturing – Collaboration to author and publish two self-learning sites on SAP modules (BW and FI-CO) as well as to add content to an Intranet site with a CMS / Help Desk: Calls’ identification and assignment of support requests during implementation of a new SAP environment.

Administration – Swiss town: web site / For a client of Studec: train the trainer’s session and training support design / School & University – School of the Paris Chamber of Commerce & Industry: training technical writers on Dreamweaver and RoboHelp / Manufacturing – Change Management activities on proprietary applications for Sanofi-Aventis, PSA Peugeot–Citroën and a Unilog’s client – Gaz de France: documentation design and software engineers coaching for an SAP project driven by Unilog / Military – Co-management of structured contents on a NATO portal (IETM) dedicated to maintenance / Information Management – Training on Information Mapping, Mind Mapping and Single Source Publishing methods and the related software.

Financial Services – Dexia-CLF: documentation on corporate software / For a Unilog’s client: write sales scenarios then author an on-line help / e-Learning – Design of pedagogical content and administration of the Saba platform for France / Automotive – PSA Peugeot Citroën: Change Management activities on a proprietary welding application / Information Management – Training of Unilog’s clients and collaborators on writing methods.

Software Publishing – Design and management of the documentation published in English and French for ISO–Sales, SFA & CRM software: user manual, administration and installation guides, memento, FAQ and knowledge base. The software publisher: Intelligent Sales Objects, was a start-up bought by Coheris.

Information Design and Communication Design for Technical Writing purposes. Vocational training at Netsize (www.netsize.com) and Aldea (www.aldea.fr).

Master’s Degree in Biochemistry – Universities of Le Havre and Paris 7

Internship: research assistant for 6 months in Sweden (Erasmus Program).

Professional Memberships – STC: Society for Technical Communication, CRT: Conseil des Rédacteurs Techniques, IAI: Information Architecture Institute.

Professional Interests – Cognitive sciences, information architecture and design, technical communication, writing, IHM learning and open source software.

Personal Interests – Walking and skiing in the Jura mountains, snorkeling in clean warm waters as well as traveling, cooking, reading and … learning more.